Service Centre

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For most, our bike is very important to us, whether it be for the adrenaline rush on the trails or making sure we get to work on time. At E-Venture Bikes we understand this importance and offer bike repairs and servicing to the highest degree to provide our customers with reliable and safe cycles, so they can enjoy their time in the saddle

Our Service Options

At E-Venture we aim to help you maximise the enjoyment of your bike and to protect your investment. A key part of this is ensuring that the bicycle is regularly serviced and maintained.  Take a look at our most popular services.  Don’t forget that if you need help with something a little more bespoke, get in touch and we’re happy to help!

Keep me

SAFE

Service
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If you want peace of mind then our basic service is the right choice. Ideal for making sure your bike works properly whilst staying safe on the road.
Recommended every 3 to 6 months       

Price £45

E-Bike Service + £10

compare service options

Keep me

RELIABLE

Service

Workshop3-e1541592976538

This is our most popular service for frequent riders that want their bikes running sharp and sweet. This will help prevent breakdowns and walks home so you can focus on enjoying the ride.
Recommended every 6 to 12 months

Price £80

E-Bike Service + £10

compare service options

Keep me

PERFORMING

Service
park tool image

Whether you’re clocking up the miles or its coming up to race day, this service will get your bike running like new and get you riding at peak performance.
Recommended every 12 months or before an event

Price £160

E-Bike Service + £10

compare service options

Let us get you back on the road

As an authorised warranty centre for all the major Components and E-Bike motor manufactures we’ll have your bike fixed in no time.

What we Stand for

At E-Venture it is our core aim to keep you and your bike running safe and smooth.
Every service is performed with bicycle safety our number one priority and with passion for riding in our team, we ensure that every bike we work on is with the utmost professionalism and attention to detail. We offer competitive prices and fast turn around to ensure you are not out of the saddle for longer than necessary.

Book Your Bike In

To book a service or repair, please give us a call or fill in the form and we will contact you to schedule a convenient time.

Custom Builds

Our Technicians are experienced in creating your dream bike.

With extensive experience our team can guide you step by step in creating your own unique bike, whether it’s road, time trial or MTB specific builds. If it’s a new set of DT Swiss wheels or Sram E-Tap electronic gears, Get in touch with our team to get the best advice.

Bike Builds

Bought your bike online……we can help with that.

When you get your bike delivered from an online store there is always some assembly to do. If you want peace of mind that this is done correctly our technicians will assemble and give a comprehensive check over with paperwork to show what has been carried out.

 

We take great care assembling your new bike, take a look at the checks we follow:

  • Unpack and inspect bike
  • Install seat post using the correct torque settings
  • Tighten saddle using the correct torque settings 
  • Install front and rear wheel
  • Install stem and handlebars using the correct torque settings
  • Check cables and hoses
  • Fit pedals
  • Check brake operation and set
  • Check BB and crank bolts using the correct torque settings
  • Gear set up
  • Fit any accessories including bell and reflectors at customers request
  • Run diagnostics, update latest software, and attach report to PDI form (only where applicable)
  • Suspension bolt and function check (if applicable)
  • Set up suspension (if applicable)
  • Inflate tyres to the correct PSI

Protection wrap your bike at e-venture

There are two types of biker. One gets a new bike every year and then swaps it for the latest and greatest the next year. The other find their perfect steed and wants to keep it in perfect condition for years to come.

Either way, riders want their bike to look fresh and stay that way with a frame protection install.

 

Meet the Team

Head Technician - Josh Day

In our Service Department, you’ll find our bike Technician, Josh Day.  This qualified individual is a true master, possessing an extensive knowledge of bikes and a keen eye for detail. Whether it’s repairing a flat tire, tuning the gears, or diagnosing complex electrical issues on e-bikes, his skillset is unmatched.  With years of experience under his belt, he has a deep understanding of various bike models and their intricate components, allowing him to provide top-notch service, ensuring that customers leave with both a smoothly running bike and a sense of confidence in their cycling experience.

Josh’s dedication to providing exceptional service, coupled with his amiable personality, makes him the go-to bike technician at e-venture Bikes, leaving customers delighted and eager to recommend his services to others.

He holds his Cytech Bicycle Mechanics Level 3 and has extensive knowledge in all genres of cycling so worth having a chat with for all your biking queries.

[email protected]

Service Options

**Please note: All parts are chargeable.

SAFE
RELIABLE
PERFORMING
DRIVETRAIN
Check both gear mechs for wear and damage – adjust limit stops as required Icon tick Icon tick Icon tick
Check operation of gears – adjust as necessary Icon tick Icon tick Icon tick
Lubricate brake and gear cables (replace if required – chargeable) Icon tick Icon tick Icon tick
Inspect chain for wear using wear indicator – lubricate if OK, replace if not (chargeable) Inspect front chainring and rear cassette Icon tick Icon tick Icon tick
Check bottom bracket for play Icon tick Icon tick Icon tick
Remove, fully degrease and replace drivetrain Icon tick Icon tick
Inspect both pedals for wear and tear Icon tick Icon tick
Ensure both crank arms are tightened to manufacturer’s torque settings Icon tick Icon tick
BRAKES
Check the mounting and alignment of both brakes – adjust as necessary Icon tick Icon tick Icon tick
Inspect brakes for wear and damage Icon tick Icon tick Icon tick
Inspect condition of brake pads Icon tick Icon tick Icon tick
Check operation of brakes – adjust as necessary (additional charge for bleeding hydraulic brakes) Icon tick Icon tick Icon tick
FRAME, WHEELS AND STEERING
Check for damage to frame, forks, tyres, and components Icon tick Icon tick Icon tick
Examine wheels and tyres – specifically braking surfaces and tread condition. Icon tick Icon tick Icon tick
Inflate tyres to correct pressure. Icon tick Icon tick Icon tick
Remove and inspect wheels for wear or damage to hubs, bearings, spokes, rims, and tyres Check both wheels run true – true as required Icon tick Icon tick
Check stem and headset alignment and security, and ensure all bolts are tightened to manufacturer’s torque settings Icon tick Icon tick
Check security of handlebar clamp and handlebar mounted controls, ensuring that all bolts are tightened to manufacturer’s torque settings Icon tick Icon tick
SUSPENSION (WHERE FITTED)
Inspect front suspension fork – check for worn seals and oil leakage Icon tick Icon tick
Inflate forks to correct air pressure for rider’s weight Inspect rear suspension unit for leakage – ensure mounting points are tightened to manufacturer’s torque settings Icon tick Icon tick
Inspect all suspension linkages/pivots and bushes – remove, re-lube and replace as required. (replace if required – chargeable) Icon tick Icon tick
Ensure rear shock is correctly tensioned/ inflated for the rider Icon tick Icon tick
KEEP ME PERFORMING This service is bespoke to your needs and includes all that is in the reliable service plus;
Consultation with our lead mechanic to understand all your requirements face to face or by telephone Icon tick
Both hubs are taken apart and bearings inspected for wear. Replaced where necessary. Icon tick
Bottom bracket inspected, removed & replaced/ re-fitted with fresh anti seize & grease. Replaced where necessary. Icon tick
Headset taken apart and inspected for wear. Replaced where necessary. Icon tick
A full strip down, degrease and clean before rebuild. Icon tick

Book a Service

Complete the form below to book a service

How can we help?

Let us know how we can help with your bike related needs, and we’ll promptly get back in touch to assist with a solution.

Service Options

Keep Me Safe Service

Drivetrain

FRAME AND WHEELS

BRAKES

Price £35

Keep Me Reliable Service

All thats in a Safe service plus; Drivetrain

FRAME AND WHEELS

SUSPENSION (WHERE FITTED) 

Price £70

Keep Me Performing Service

Drivetrain

FRAME AND WHEELS

BRAKES

Price £000

Group Hire Enquiries

Hire over 5 bikes and get 10% off
Hire over 10 bikes get 15% off

Click & Collect

We offer a convenient Click & Collect service so you can shop online and pick up your order from our shop at your convenience.

Simply select Click & Collect as your delivery method at checkout, and once your order is ready, we’ll notify you via email or phone.

Best of all the service is completely FREE!

See our Delivery Options

Cycle to Work Scheme

Cycle to Work is a government scheme, aimed at making cycling more affordable and accessible for commuters and leisure riders. It’s a simple three-step process, which will help you save up to 39% on a brand new bike, cycling accessories or a combination of the two!

Step 1: Choose your bike from the E-venture shop

Step 2: Request a Cycle to Work certificate via your employer

Step 3: Get your cycle package from us and hit the road!

Interested in the Cycle to Work Scheme? Get in touch or come visit us at the E-Venture shop.

See our Cycle to Work Scheme

Bicycle Insurance

We’ve partner with Sundays to offer you 10% off specialist bicycle insurance. Get covered online in a couple of minutes to enjoy stress-free riding with Sundays and E-Venture Bikes.

Cycling insurance designed by cyclists.

For 10% off, simply use the discount code: VENTURE at checkout.

Get a quote at Sundays

Price Match Promise

Our Price Match Promise ensures that if you find a lower price on the same item elsewhere, we’ll match it.

We strive to provide you with the best value for your money, so you can shop with confidence knowing you’re getting the best deal possible.

Just let us know and we’ll make sure you receive the same great product at the best available price.

If you are shopping in-store one of our team can assist you with your price match request and will verify price and availability with you on the spot.

If you are shopping online email us at [email protected] with subject “Match Me”.  You will need to provide proof of the competitor’s price by sending us the;

  • Web address (URL) of the bike at a lower price on the competitor’s website along with the size and colour of the bike.
  • Web address (URL) of the bike on our site that you would like to price match with the same size and colour of bike.

For more information check out our T&C’s in the link below. 

See our Price Match Promise

Returns

We understand that sometimes returns are necessary, and we strive to make the process as simple and hassle-free as possible for you.

Our Returns Policy ensures that you can shop with confidence, knowing that if you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Whether you’ve changed your mind, received a faulty item, or simply aren’t satisfied with your purchase, we’re here to help.

Our dedicated customer service team is ready to assist you every step of the way, making your return experience smooth and stress-free.

See our Returns Policy

Size Guide

Use the below chart to find your size.

[size_guide_table]

Still not sure what size is best?

Email us+44 17687 21920

Bike Delivery

 

Click & Collect
Same day (if in-store)
Free
Bike Delivery 
5-7 working days
£59.99
Personal Bike Delivery (CA postcodes)
7-9 working days
Free
Standard Delivery (orders over £40)
2-4 working days
Free
Standard Delivery (orders under £40)
2-4 working days
£2.95
Bulky Item Delivery*
2-4 working days
£10.99

Click & Collect

Order online and collect from our Keswick store in the Lake District. Simply choose “Click & Collect” at checkout.

Boxed Bike Delivery

Your Bike is assembled, inspected, and boxed for delivery. Upon arrival, simply unbox and adjust the handlebars, pedals, and seat.

Personal Bike Delivery

Exclusive for CA postcode residents, our knowledgeable team will hand-deliver your Bike to your door. We’ll set it up and provide a personal guide, answering any questions to ensure you’re all set to go with your new Bike.

Dispatch Times

We aim to process and dispatch all orders with the utmost speed. You’ll receive an email with tracking info as soon as your order is dispatched.

Satisfaction Guaranteed

We offer a 30-day return policy for all online purchases.

Need More Info?

See our Delivery Information